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Evanston Leverages 311 Staff Via Web Chat


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Evanston Repeats as Only City in Nation to Receive PTI Tech Savvy Award

Evanston Illinois business technologyEvanston leverages 311 staff via web chat


The City of Evanston is among only five local governments nationwide to win the Public Technology Institute’s (PTI) 2014 Web 2.0 Award, which identifies best practices and excellence in the field of Web. 2.0 and civic/social networking and citizen engagement among state and local governments.

Evanston received special recognition from PTI judges for its “clever and innovative” 311 live chat web application. The application allows visitors to the City’s website to chat live with 311 Service Center staff to ask questions, submit service requests and more. About 2,000 people have used the website’s live chat tool in the last six months...

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